Refund, Return, and Cancellation Policy

This Refund, Return, and Cancellation Policy (“Policy”) applies to the use of the Expo mobile application (“App”) operated by Suncorp Enterprises Private Limited (“Company”, “we”, “us”, “our”). By placing an order on Expo, you (“User”, “you”) agree to the terms outlined below.

1. GENERAL POLICY OVERVIEW
Expo is a delivery marketplace that connects users with restaurants, stores, and independent delivery partners. Since we do not manufacture, pack, or directly prepare items, refund, return, and cancellation decisions depend on the merchant’s policies and the nature of the issue.

2. ORDER CANCELLATION POLICY
• Users may cancel an order before it is accepted by the restaurant or store.  
• Once an order is confirmed or preparation has begun, cancellation may not be allowed.  
• If allowed, cancellation charges may apply based on partner policies.  
• The Company reserves the right to cancel orders due to:
  – Unavailability of items  
  – Operational issues  
  – Invalid address or contact details  
  – Suspicious or fraudulent activity  

In such cases, Users will receive a full refund.

3. REFUND POLICY
Refunds may be granted under the following conditions:

3.1 Wrong or Missing Items  
If the order delivered contains incorrect or missing items, users may request support through the App. Refund approval depends on verification with the merchant and delivery partner.

3.2 Poor Quality or Stale Food  
If the delivered items are spoiled, contaminated, or of unacceptable quality, Users may raise a complaint within a limited time window. Evidence (photo/video) may be required.

3.3 Late Delivery  
Delivery timelines are estimates and not guaranteed. Refunds for delays may be granted only when:
• The delay is excessive and caused by service-related issues  
• The order becomes unusable due to delay (e.g., melted items)  

3.4 Technical Issues  
Refunds will be processed if:
• The User is charged but order was not placed  
• Duplicate payments occur  

4. NON-REFUNDABLE SITUATIONS
Refunds will NOT be issued in cases such as:
• User providing the wrong delivery address  
• Inability to receive the order despite rider arrival  
• Change of mind after order confirmation  
• Food taste preferences not matching expectations  
• Items consumed partially or fully  

5. RETURN POLICY
Since Expo delivers perishable items such as food and groceries, returns are generally **not accepted**. Exceptions may apply if:
• The wrong item was delivered  
• The merchant explicitly allows a return  

Return pickup depends on delivery partner availability.

6. REFUND PROCESSING TIMELINE
• Approved refunds will be processed to the original payment method.  
• Refund timelines vary depending on the payment provider (generally 3–7 business days).  
• Wallet refunds, if applicable, may be instant.  

7. USER RESPONSIBILITIES
Users must:
• Provide accurate delivery details  
• Be available to receive the order  
• Report issues promptly with proper evidence  

8. COMPANY RIGHTS
Suncorp Enterprises Private Limited may:
• Decline refund or cancellation requests that violate policy terms  
• Block accounts involved in misuse or fraudulent claims  

9. CONTACT INFORMATION
For refund, return, or cancellation support, contact:  
Suncorp Enterprises Private Limited  
Email: admin@expoecom.con